PolicyTypically after placing an order, the customer will receive an order confirmation email. Once your order is prepared for shipping, the customer will receive a fulfillment email via the email address provided during checkout. Finally the customer will receive a shipped email with a tracking number included, along with a complimentary delivered email once the package is delivered. Allow 24 hours to view any transit on all tracking numbers! Please keep in mind we only ship on business days! If you place a order on a weekend or holiday, your order will be processed the next business day.
ETA: Please allow 5-7 business days to process and ship your order inside the U.S (7-10 days outside the U.S.) after payment is received. In most cases, orders are processed and shipped on the same day. We will ONLY ship to PayPal verified addresses when using Paypal as your payment method. Please note: billing and shipping address must match or we will NOT ship. (If you require separate billing/shipping address, email us!)
Sale/Holiday: **During a sale and/or holidays, please allow additional 7-10 days to process orders
International Customers: We are NOT responsible for import duties, taxes, and any other charges. The buyer is responsible for all fees outside of the cost of your order and shipping. Please contact your local customs to determine any extra fees you may experience before purchasing from Her Destination Hair .
Responsibility: We are not responsible for any lost, stolen or delayed packages. We fully trust USPS/UPS to deliver packages in a timely manner. In the event your package is delayed, please contact the courier (USPS/UPS) provided in your shipping email. Her Destination Hair will not refund or discount shipping costs for delayed packages.
Delayed packages: Please make sure you enter the correct address when placing your order. Incorrect addresses may cause a delay on your shipment. We DO NOT refund or discount shipping costs for delayed packages. Please keep in mind we WILL NOT change shipping address once your order is placed. If your package is returned to our facility due to incorrect address, the customer is responsible for shipping costs. We will not be held responsible for returned packages due to incorrect address information. It is the customers responsibility to ensure accurate information is entered when placing the order.
UPS/USPS: UPS/USPS will make every attempt to deliver your package on the date listed on your tracking. Both companies will typically leave a notice with a phone number and date they will return, please refer to UPS/USPS website for further information. You may contact either UPS or USPS using the phone number provided to schedule an alternate pickup location. Her Destination Hair is not responsible for any lost, stolen, abandoned or refused packages and NO REFUND will be issued.
Unavailable Stock: Sometimes products are not available for immediate shipping. We will notify you by email about the backorder status with an estimated ship date. At that time you may elect to wait for the product to ship or cancel your order.
Her Destination Hair is closed on holidays and will not mail any packages on nationally recognized holidays including, but not limited to: Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, or Labor Day.
EXCHANGES, REFUNDS AND RETURNS
ALL hair extensions are FINAL SALE due to health and sanitary issues according to federal laws. We cannot allow returns or exchanges. If your item is defective, please notify us within one (1) day of receiving the item at firstname.lastname@example.org. Upon receiving the product, we will inspect to determine if the hair is defective. However, if the hair has been worn, processed, cut, brushed, removed from bundle clips, or tried on...we will NOT process your exchange. The customer is responsible for shipping the item back to Her Destination Hair with a complete tracking number. It is the customers responsibility to email Her Destination Hair at info@HerDestinationHair.com with their tracking numbers before the shipping hair back. Tracking numbers protect you, the customer, and our business.
We are unable to change, modify or cancel any order placed using the Payment Plan option.
Please be aware if you send back a product without a tracking number and your package is lost, we are NOT responsible for lost or stolen packages!
Please allow us 3-5 days to process your exchange upon receipt of package. We strongly encourage every customer to add insurance in case of courier issues.
**Her Destination Hair reserves the right to change or modify our policy at any time without notice**